Getting Started with WhatsApp Chat - Multi Agent

This comprehensive guide will help you set up and configure the WhatsApp Chat - Multi Agent app for your Shopify store.

Step 1: Installation

1. Visit the Shopify App Store
2. Click "Install" on the OCS WhatsApp Chat - Multi Agent app
3. Follow the installation wizard

Step 2: Basic Configuration

1. Add your WhatsApp number (include country code, e.g., +1234567890)
2. Set your predefined welcome message
3. Choose your chat button position (bottom-right recommended)
4. Select button size and animation

Step 3: Customization

• Upload custom chat icon or choose from predefined options
• Apply custom CSS for advanced styling
• Configure separate settings for desktop and mobile
• Set up different visibility rules

Step 4: Multi-Agent Setup (Pro Plan)

1. Upgrade to Multi Agent Pro plan
2. Add multiple WhatsApp numbers for different departments
3. Create custom avatars for each agent
4. Set department-specific welcome messages